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RingCentral Office Features

 

Available Phone Numbers

Give your company a local presence, make it easy for customers to contact you, and increase your brand recognition with a variety of phone number options to service your business phone system.

  • Directory listings - Increase your company's visibility with free publication of your business details in local and national directories.
  • International numbers - Expand your virtual global presence with international inbound numbers in over 70 countries. Available with geographic or toll-free numbers, you set up your local caller ID and route incoming calls to any device without major overhead.
  • Local numbers - Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, such as a home phone, or take advantage of all the features that a cloud-based business phone system has to offer.
  • Toll-free numbers - A toll-free number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.
 

Cloud PBX

The cloud phone solution for your business revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features—all at a fraction of the cost of outdated PBX hardware.
  • Hosted PBX service - Get the power of an enterprise-class phone system without the cost and complexity of PBX hardware. Setup is quick and easy, and you can access and manage your system from anywhere. Connect remote teams as if they are in the same room, and give your employees access to phone and fax features wherever they work—so your phone system works the way you do.
  • Auto-Receptionist - Every local or toll-free RingCentral number includes Auto-Receptionist, which greets and identifies callers and directs calls anywhere.
  • Multi-level IVR - Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.
  • Role-based access control - Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. RingCentral gives you the flexibility to select or define roles to help speed up the onboarding process and enforce your company's security policy.
  • User templates - Create and apply batch configurations to multiple users at once—which saves time by reducing repetitive, manual tasks and streamlines your administrative routine.
  • Call reports - Generate historical call analysis and trending metrics to gain insights into call usage and help improve business performance.
  • Music on hold - Keep callers entertained and informed with music and messages while they're on hold.
  • Extensions - Create a flexible structure that incorporates employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.
  • Dial-by-name directory - Gives your business phone system the feel and functionality of a system run by a Fortune 500 company.
  • Call monitoring - An effective business tool to improve employee performance and productivity. Authorized users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.
  • Single Sign-on - With Single Sign-on, your users can log in to RingCentral automatically with their corporate credentials, without memorizing another set of user names and passwords. You can reduce your IT overhead of assisting users' password recovery. Your company will also have a central authentication point to provide secure access to RingCentral service from the web, desktops, or mobile devices.
  • RingCentral Global Office - Simplify the management of your RingCentral phone system across all global offices. With RingCentral Global Office, you easily connect your global workforce and streamline communications with one cloud-based phone system. You will benefit with free extension-to-extension calling within global offices, and with cost-effective calling plans within supported countries.
  • Hot desking - Lets your company utilize its office space and RingCentral hardware more efficiently by allowing users to log in to shared phones to access their own extensions, voicemail, and other features. So your employees can stay connected and productive from whatever office location they may be working.

 

 

Phone Accessories, Devices, and Service

Cloud phone service offers widespread business support with easy administration across all your locations, incorporation of all your users, diverse calling options, and smooth integration of your preferred accessory or device.

  • Secure VoIP service - RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.
  • RingConnect Cloud Connect™ - Enables your business to connect directly to the RingCentral cloud for the ultimate in quality, security, and reliability.
  • Caller ID control - RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs—including displaying your business name when making calls.
  • RingOut - Enables one-touch calling from any phone or internet-enabled computer.
  • RingMe - Makes it easy for customers to contact your company from anywhere in the world.
  • Desk phones - RingCentral offers the unparalleled quality and reliability of Polycom®, Cisco®, and Yealink phones, including Presence-enabled phones with expansion modules. These IP phones come with industry-leading voice quality and all the features you expect from an office phone.
  • Conference phones - RingCentral offers best-in-class Polycom conference phones with HD voice and superior features to optimize your communications experience.
  • Cordless phones - RingCentral offers cost-saving Yealink SIP-based cordless phones with robust features. Enjoy the freedom of in-office mobility with industry-leading voice quality.
  • VoIP headsets - RingCentral partners with Plantronics to optimize the user experience of RingCentral for Desktop, and to widen the choices of endpoints for our mutual customers. Users can start, mute, and end calls taken on RingCentral for Desktop directly from select Plantronics headsets, interacting with the softphone in a more natural and streamlined manner.
  • Analog adapters - An analog telephone adapter (ATA) allows you to connect a standard analog device to your RingCentral service. By connecting the ATA to an internet connection and the other end to your device, you get all the benefits of VoIP on your existing device—desk phone, conference phone, cordless phone, or even fax machine.
  • Desktop app - The RingCentral desktop app is a comprehensive communications solution featuring voice, fax, text, conferencing, and online meetings. There’s no need to use separate applications for day-to-day calls, conferencing, and web meetings. Your productivity soars with RingCentral's flexible call management, advanced options, and intuitive interface.
 

Call Management

Customize your business phone service settings and automated system so your callers have a pleasant and productive experience contacting you. Ensure you don't miss calls and that your team has the most advanced features at their command.
  • Answering rules - Give your business phone system the flexibility to work around any schedule. Based on a range of options, answering rules route calls for your company’s main number as well as for individual extensions and mailboxes.
  • Call forwarding - Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on-call, all the time.
  • Automatic call recording - Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily playback and download recordings anytime—or turn off the recording feature at your convenience.
  • Presence - Whether you are using your desk phone, the mobile app, or a softphone, you can now share your Presence status—available, busy, or on-hold—with your admins or colleagues. Easy to configure and manage, Presence across devices is a unique feature only available through RingCentral, delivering convenience and improved productivity.
  • Call Flip - With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone or softphone. Call Flip is easy to setup and offers convenience and flexibility for call handling.
  • Call Park - Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.
  • Call screening - Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.
  • Shared lines - Share one phone number across multiple phones, and answer calls from any phone.
  • Intercom - With Intercom, you can make announcements via desk phones to colleagues across all your office locations.
  • Paging - Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.
  • Call logs - RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call.
  • Message alerts - Get instant notifications for voice and fax messages via email, SMS, the RingCentral desktop app, or the RingCentral mobile app.
  • Missed-call notifications - Get notified when you miss a call.

 

 

Collaboration

Collaboration empowers the modern workplace to hold conversations, share files, manage projects, and communicate around the world more productively—as part of your complete cloud communications solution.

  • Team collaboration - Glip makes team collaboration better, faster, and more productive. Gone are the days when you walk away from your desk only to come back to an email thread from multiple team members. Gone are the many hours spent searching your email inbox for a file attached to an email. And then there are the countless times you spent looking for the contact information of a team member.
  • Conferencing + meetings - Boost your team efficiency with one-click screen sharing from your desktop, mobile, applications, web sites, files and more. Reduce unproductive travels with unlimited video conference calls with up to 200 people in a meeting worldwide. Stay connected with up to 1,000 people in an audio conference call with local dial-in support.


Voicemail and Greetings

Create and modify voicemail inboxes and greetings for large and small businesses with ease. Access your voicemails with the latest tools for receiving messages in the format of your choice.

  • Voicemail - RingCentral voicemail ensures that you never miss an important message. Access your voicemail anywhere, anytime from your online account, mobile app or desktop app. Receive notifications via email and SMS, or read the voicemail transcription directly from the RingCentral apps.
  • Voicemail-to-email - Enables you to receive voicemail messages in emails and listen to them on the go.
  • Visual voicemail - Allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral mobile app.
  • Greetings - Use greetings to establish your brand and enhance your company's image.

 

 

Business SMS and MMS

Now you can send and receive text and multimedia messages from your business number. Maintain your professional identity with business contacts on your smartphone, tablet, and computer.

  • Unlimited texts - No need to use your personal number for texts, RingCentral offers the industry’s first professional text solution. Send messages from your business phone number to colleagues, clients, and departments.
  • Mobile devices - You can use the RingCentral mobile app for iPhone®, iPad®, Apple Watch®, and Android™ to mobilize your company phone system. Use one business number for voice, fax, and text.



Integration

Integrating your cloud system communications with the apps you rely on most brings your business to a new level of connectivity and productivity.

  • Box integration - Send faxes directly from your Box account. The RingCentral FaxOut app makes it quick and ease to fax your Box documents for no additional cost.
  • Desk.com integration - With integration between your RingCentral phone system and Desk.com, your company's customer service team gets a boost in productivity. Experience easy click-to-dial within Desk.com and automatic case creation with each incoming call.
  • Dropbox integration - Archive your messages and recordings automatically to Dropbox. Easily search your archived data within Dropbox. By using FaxOut, you can also fax any document in Dropbox with convenience.
  • Google integration - Increase productivity by handling all of your business communications without leaving Google. Make calls directly from Gmail, expand access to Google Hangouts, and fax directly from Google Docs and Drive. With RingCentral, Google is open for business.
  • Microsoft® integrations - RingCentral brings powerful business-class communications to Microsoft users.
    • RingCentral for Office 365 - Handle all of your business communications without leaving Office 365. Manage calls and texts directly within Office 365 Mail, schedule RingCentral meetings in Office 365 Calendar, and merge all of your contacts on one easily searchable interface.
    • RingCentral for Outlook - Handle all of your business communications at your Microsoft Outlook desktop client with RingCentral for Outlook. Make and receive calls and texts directly within the main Outlook interface, schedule RingCentral meetings in the Outlook Calendar, and merge all of your contacts on one easily searchable interface.
    • RingCentral for Skype for Business - Users can leverage RingCentral’s enterprise-grade cloud communications solution to enjoy quality and reliable calls and Business SMS with anyone. Easily host an audio conference with up to 1,000 participants. Start an online meeting with a feature-rich in-meeting experience. RingCentral for Skype for Business lets you extend your high-quality communications to anyone worldwide.
  • Okta integration - Securely log in automatically to RingCentral communication system and integration solutions with your company credentials, removing the need to remember additional passwords, and reducing your team’s workload assisting users with password recovery.
  • Oracle® Sales Cloud integration - Providing real-time connectivity with RingCentral, your agents can make and receive calls directly from within Oracle® Sales Cloud. Instantly view call records, efficiently manage customer interactions, and deliver superior levels of customer service.
  • Salesforce® integration - With RingCentral for Salesforce®, you get improved productivity and call efficiency. Quickly make calls from within Salesforce® with just one click. Instantly view caller records with incoming calls, and easily log call notes to specific contact records.
  • ServiceNow integration - Eliminate the hassle of switching between applications by having seamless integration between RingCentral and ServiceNow.
  • Zendesk® integration - Enhance your customer service experience with seamless integration between the RingCentral cloud phone system and Zendesk®. Simply click to dial to make calls within Zendesk.com. A ticket is automatically created when a call arrives.

 

 

Internet Fax

Internet fax as a business service allows you to send and receive faxes from multiple sources with advanced updates and logs. Send and receive faxes from your computer, mobile device, Microsoft Office®, cloud storage providers - such as Dropbox™ - and more.

 

 

Mobility

Your cloud-based office phone system is ready to travel on your mobile devices of choice, including your laptops and cell phone. Work where you want and how you want with convenient smartphone features that put your business in the palm of your hand.

  • RingCentral for iOS® - With the RingCentral mobile app on your iPhone® or iPad®, enjoy your freedom and take your phone system with you, with advanced features such as HD call, Business SMS and MMS, fax, conferencing, online meetings, and team collaboration. Never miss an important message. Get instant message and incoming call notifications and respond right from your Apple Watch.
  • RingCentral for Android™ - With the RingCentral mobile app on your Android™ device, enjoy your freedom and take your phone system with you, with advanced features such as the industry’s first Business SMS and MMS, HD voice, fax, conference calling, online meetings, and smart team collaboration.
 

 

If you would like to learn more, please fill out the form below and someone will be in touch.

 

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ECS provides phone systems, video surveillance, door access control, managed IT, structured cabling, audio/visual equipment to businesses in Erie, PA and to hotels all over the United States.

Phone: (800)837-5790 or (814)455-4181
Fax: (814) 756-5791
 
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