Mitel MiCloud Business

Benefits

Increase Productivity:

Bring all of your communications tools into one cloud and one application for a seamless experience on any device, anywhere in the world. Easily manage voice, email, and IM from a single screen to reduce management complexity and boost productivity.

Deliver Better Customer Service:

Integrate MiCloud Business with your contact center to deliver a superior customer experience, including CRM and Salesforce integrations, so you can link customers and data in real time.

Simple and Secure:

Enjoy a system that’s simple to use and manage: there are no boxes to install, no software to maintain. You get high reliability, exceptional quality, and enterprise-class security through our state-of-the-art cloud.

Applications:

MiCollab for MiCloud Business
PC Softphone and PC Client
Web Client
MiCloud Contact Center
MiCloud Contact Center Live
MiCloud Call Accounting
MiCloud Call Recording
MiCloud Vidyo Collaboration

How it All Works:

With MiCloud Business, you get a business phone system that just works, but for those of you interested in what’s under the hood, let’s break it down. The brains of the system reside in our geo-redundant data centers and continue to provide service even in the rare event one goes down. Information and voice calls securely traverse the public Internet to reach their final destination using voice over Internet protocols (VoIP). Employees enjoy the same communications functionality regardless of whether there are in an office, on the road, or working from home.